Shipping policy
Shipping Methods:
We offer a range of shipping methods which will take 1–3 business days to most major centres in NZ.
Shipping Costs:
Shipping costs are determined as follows:
- Free shipping on orders of $75 or more
- $34 shipping nationwide (NZ) for orders under $75
- We do not offer international shipping
Processing Time:
Please allow 1-2 business days for order processing and packaging. During peak seasons, processing times may be slightly longer.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website.
Shipping Address:
Please ensure that your shipping address is accurate and up to date. We are not responsible for orders shipped to incorrect or outdated addresses. If you need to change the shipping address after placing an order, please contact our customer support within 24 hours.
Shipping Delays:
While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances. We will keep you informed of any significant delays, and we appreciate your patience.
Lost or Damaged Items:
In the rare event of lost or damaged items during shipping, please contact us within 7 days of receiving your order. We may offer refunds, replacements, or assistance with filing claims with the carrier, depending on the specific situation.
Returns and Exchanges:
For information on returns and exchanges, please refer to our Refund Policy
Contact Information:
If you have any questions or concerns about shipping, please contact us.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part. Please refer to our Refund Policy for more information.
Holidays and Non-Business Days:
We do not ship orders on weekends and major holidays. Please account for these non-business days when estimating delivery times.
Packaging Information:
We take great care in packaging your items to ensure they arrive in perfect condition.